Will I have to pay extra for shipping/postage?

Postage is free for anyone in the UK - unfortunately those outside the UK must pay extra for postage if they want it to be tracked, and UK customers must pay extra if they want their order sent 1st class, otherwise shipping costs can be too expensive for me to cover just in the price of an item alone.

 

How many creations can I recieve from you in one go?

In one parcel, there will be sent a maximum of two to three creations, depending on their size. If you feel like going on a larger shopping spree (and I would not mind at all if you did!) expect to recieve two or three at a time, in different parcels that may be delivered on different days, depending on whether the creations you have ordered differ in the time they need to be prepared before posting (for instance, if one of your purchases includes a made-to-order item). Sending a couple of creations at a time in smaller packages is to keep postage costs down on my end, as I do not charge extra for postage, and one large parcel costs far more to send than a fewer smaller ones.

 

How long will my order take to get to me?

If you live in the UK (where I am based) you can expect your parcel to arrive within one to two weeks once I have posted it off (which may take up to a week for me to prepare beforehand if you have selected any extra additions from the drop-down menu). If you live in the US, your parcel will likely take two to three weeks to arrive after I have sent it out. It is important that these shipping times are taken into account if the item is needed before a certain deadline (e.g as a birthday present) as well as if you have purchased a made-to-order item.

 

What is the difference between waiting for a made-to-order item and waiting for a pre-made item?

If the item you have ordered is classed as "made-to-order", that could add a maximum of an extra week on to the time it will take to reach you, from the moment of purchase (due to the time it will take me to hand-craft your purchase from scratch). Don't worry though - if the item you want is made-to-order, it will say in big letters at the top of the item's description. If your item does not say anything about it being made-to-order in the description, then you can assume that it is a pre-made creation, and therefore will be ready to be posted to you in a week or less.

Do you accept returns or exchanges if I'm not happy with the product I recieve?

I do not currently accept returns or exchanges on items I have sent out to you. Make doubly sure this is the item you want to buy before going ahead with the final purchase! I am here to answer any questions you may have on measurements, weight, or quality of the item you may be interested in, before you make the final purchase. If you have any questions such as these that you would like to be answered, email me at alexia_adornarium@outlook.com (or contact me via Instagram) and I will get back to you on the next available business day.

In what circumstances am I entitled to a refund?

If you can provide me with photographic evidence that your item was significantly damaged when you first opened it up, you will be entitled to a full refund. I also give partial refunds of 50% of what you originally paid for the item back, if the damage isn't too substantial but still noticeable (i.e one of the horns/ a smaller addition to the sculpture is missing) However you will only be entitled to that refund or partial refund, if you can provide me with the photographic evidence that this damaged state is how it first arrived to you. If your item gets damaged after you've opened it up however, (after it is officially in your ownership) I do not give a refund as it is your responsibilty to take adequete care of any fragile items you may have purchased from me, once it has arrived safely to you in the post.